Quick support, zero hold times

Eliminate frustrating wait times. Sidekick expands your team’s capacity by handling routine queries, freeing agents to focus on high-impact, personalized service.

Conversations that feel natural

No more robotic, clunky voice interactions. Sidekick listens, adapts, and responds smoothly. It handles interruptions, filters background noise, and keeps conversations flowing effortlessly.

From questions to completed actions

Why just answer when you can resolve? Sidekick doesn't stop at providing information; it takes action. From processing refunds to making reservations, customers get what they need fast.

Effortless, context-rich agent handoff

AI can handle a lot, but a human touch is sometimes needed. Sidekick smoothly escalates conversations to agents, arming them with full context and potential next steps, eliminating repetition, and making resolutions faster.

Key Features

Powerful AI voice support that transforms customer calls into personalized, actionable experiences — without the wait.

Real-time AI responses

Answers customer questions instantly, reducing hold times and boosting efficiency.

Task automation

Takes action, such as processing refunds, updating bookings, and managing account changes.

Intelligent speech recognition

Handles interruptions, filters background noise, and keeps conversations smooth.

Easy handoff to agents

Transfers calls with full context, so customers never have to repeat themselves, allowing agents to resolve issues faster and focus on meaningful interactions.

Follow-up via SMS

Sends order tracking links, confirmations, or status updates after the call for added convenience.

Built to evolve

Adapts to new voice technologies, keeping your support experience cutting-edge over time.

Start delivering personalized service at scale with Gladly.

Book a Demo

Check out our resources to start thinking radically personal

Gladly AI | AI-Powered Service Made Easy

Humanize every interaction with Gladly’s AI-powered platform that turns automation into connection.

Customer service AI

Gladly’s customer service AI speeds up resolutions, reduces handle times, and transforms automated support into personal experiences, boosting efficiency.

All in a single, lifelong conversation

Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one continuous conversation stream with every channel built-in, improving productivity, reducing tech stack costs, and increasing customer satisfaction.