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Discover the essentials needed to shape your CX strategy with AI
Gain clear, actionable insights from every customer interaction. Real-time CSAT allows agents and managers to quickly see what's working, pinpoint areas for improvement, and elevate the overall customer experience.
View CSAT scores directly in the Conversation Timeline for a complete picture of each interaction. Quickly understand customer sentiment and review qualitative feedback with full context from the conversation.
Effortlessly gather post-interaction feedback with automatic surveys sent right after the conversation ends. Real-time insights let you gauge customer sentiment and satisfaction when it’s fresh.
CSAT results are displayed directly in the Conversation Timeline, providing agents with the insights they need to enhance future interactions and address concerns. The latest rating can also be added to the Customer Profile for a comprehensive view of the customer's satisfaction history.
Use data from Gladly to gain a complete view of customer satisfaction across every interaction.
Analyze CSAT scores at the individual agent level to identify personalized coaching opportunities.
Never miss an opportunity to gather feedback with auto-sent surveys.
Sync data with your CSAT tool to instantly push key insights or retrieve valuable feedback.
Thanks to a modern, user-centric interface, agents can recognize customers in seconds, not minutes. See the Gladly difference for CX agents today.
Eliminate the constraints of omnichannel communication. Gladly looks, feels, and works as one continuous conversation stream with every channel built-in, improving productivity, reducing tech stack costs, and increasing customer satisfaction.
Learn about the benefits of Gladly’s Conversation Timeline, which shows a customers’ entire conversation history, across all channels, in a single view.