Relationships that drive revenue

Assign high value customers a dedicated customer service hero so that as long as the hero is available, the customer will always get routed to them, no matter the channel.

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A white glove experience

Give high-value customers the true VIP treatment, whether that’s jumping to the front of the queue or assigning your top heroes to the call.

From reactive to proactive

By getting to know their customers, heroes learn their preferences and can proactively reach out with new and relevant products and offers.

Measure your concierge program

Track your interactions with top-tier customers to measure the long-term results and viability of your specialty programs.

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Check out our resources to start thinking radically personal

People Match

Learn about the benefits of Gladly’s People Match feature, which matches customers to the ideal support team member based on their history, situation, or needs.

Payments

With Gladly Payments, you can accept customer payments through messaging channels, keeping customers where they are to make sales.

Customer Insights

With Gladly Insights, you get full visibility across all channels, agents, and customers so you can improve efficiency and improve your customer service quality.

Customer service is at its best when it’s a conversation.

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