Insights that make a true impact
Improve operational efficiency and the customer experience with cross-channel insights centered around your customers.
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All channels, one view
With all channels natively built-in, you get cross-channel insights in a single view to understand what channels are producing the best customer experience.
Superpower Your Supervisors
Manage and staff your contact center, monitor operational performance, and track trending topics of concern across all teams, channels, and conversations.
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Get to Know Your Customers Better
Hear your customer's voice to understand what they're talking about, improve the self-service experience, and better track customer satisfaction.
Key Features
Improve operational efficiency and the customer experience with cross-channel insights centered around your customers.
Action-Oriented Reports
Out-of-the-box reports focused on making it easy for managers to make informed, data-driven decisions without being a data expert.
Liveboards
Access a real-time view of your contact center to make adjustments and triage issues on the fly.
Data Exports
Downloadable CSV reports ensure data analysts get the level of detail they need to find novel insights about your customers.
Accessible APIs
Integrate Gladly data with your existing WFM, CSAT, QA, and BI solutions through our readily available APIs.
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