Customer Expectations Report Understand what customers want when it comes to service. GET THE REPORT

Insights that make a true impact

Improve operational efficiency and the customer experience with cross-channel insights centered around your customers.

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All channels, one view

With all channels natively built-in, you get cross-channel insights in a single view to understand what channels are producing the best customer experience.

Superpower Your Supervisors

Manage and staff your contact center, monitor operational performance, and track trending topics of concern across all teams, channels, and conversations.

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Get to Know Your Customers Better

Hear your customer's voice to understand what they're talking about, improve the self-service experience, and better track customer satisfaction.

Key Features

Improve operational efficiency and the customer experience with cross-channel insights centered around your customers.

Action-Oriented Reports

Out-of-the-box reports focused on making it easy for managers to make informed, data-driven decisions without being a data expert.

Liveboards

Access a real-time view of your contact center to make adjustments and triage issues on the fly.

Data Exports

Downloadable CSV reports ensure data analysts get the level of detail they need to find novel insights about your customers.

Accessible APIs

Integrate Gladly data with your existing WFM, CSAT, QA, and BI solutions through our readily available APIs.

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