Gladly In the News
Wall Street Journal: JetBlue to Take Customer-Service Tech to the Skies
JetBlue Airways Corp.’s partnership with startup Gladly Inc. has shaved time from its customer service calls, and the airline plans to introduce its software on flights.
Bringing On-Demand to Enterprise
As Jerry Chen, partner at VC firm Greylock Partners, shares in his latest post, The On-Demand Enterprise, it’s possible today to summon a car to pick you up in mere minutes, but waiting for the cable guy is more often than not a whole day affair.
VentureBeat : Gladly raises $50 million to unify customer service interactions
VentureBeat featured news of Gladly’s latest $50 million Series D round, as well as the addition of our newest customers, including TUMI.
Yahoo Finance: Startup “Gladly” raises $118M with personalized customer service in mind
Gladly CEO, Joseph Ansanelli, sat down with Yahoo Finance’s Jack Guzman and Melody Hahm, as well as Michael Block...
APEX: Gladly Bets on End to Customer Communication Silos With Omni-Channel Tool
Gladly was featured in APEX Media’s ‘Fix This’, which examined how Gladly is tackling the problem of information siloes that exist in most companies today.
Building on Customer Traction, Gladly Closes $50M to Reinvent Customer Service by Putting People at the Center of Every Conversation
SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/ — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service.
Gladly Wins Retail Innovation Award at the 2019 RTech CEO Forum
Today, we’re proud to announce that Gladly’s been crowned a winner in the 2019 RTech CEO Forum Innovation Awards...
Bloomberg Technology: How Innovation Makes JetBlue Fly
As part of the Cornell Tech @ Bloomberg Speaker Series, Bloomberg TV’s Scarlet Fu sat down with Robin Hayes, CEO of JetBlue, and Bonny Simi, President of JetBlue Technology Ventures.
Harvard Business Review Case Study: JetBlue & Gladly, Omnichannel Customer Service
William E. Youngdahl, a professor at Thunderbird School of Global Management, authored a Harvard Business Review case study analyzing...