VentureBeat: Gladly raises $36 million to simplify customer service

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Gladly, which provides customer service software to help businesses deliver better customer experiences, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to streamline every customer service scenario across voice, email, SMS, chat, and social media.

“Legacy products, including the leading cloud products, like Salesforce and Zendesk, are all centered around tickets and cases, and they tend to silo the conversations inside of individual channels,” wrote Gladly’s cofounder and CEO, Joseph Ansanelli, in an email to VentureBeat. “So, a single phone call can kick off the creation of a new case number, and if a customer decides to then email, text, or tweet, a new case or ticket gets created for each and every subsequent communication.”

Read the full story on Venture Beat here: https://venturebeat.com/2017/04/20/gladly-raises-36-million-to-simplify-customer-service-across-calls-social-media-and-emails/