April 20, 2017

VentureBeat: Gladly raises $36 million to simplify customer service

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Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their customers across voice, email, SMS, chat, and social media.

“Legacy products, including the leading cloud products, like Salesforce and Zendesk, are all centered around tickets and cases, and they tend to silo the conversations inside of individual channels,” wrote Gladly’s cofounder and CEO, Joseph Ansanelli, in an email to VentureBeat. “So, a single phone call can kick off the creation of a new case number, and if a customer decides to then email, text, or tweet, a new case or ticket gets created for each and every subsequent communication.”

Read the full story on Venture Beat here: https://venturebeat.com/2017/04/20/gladly-raises-36-million-to-simplify-customer-service-across-calls-social-media-and-emails/

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