Tag: news & features

December 5, 2019

The 25 Customer Service Benchmarks You Need To Know To Grow Your Business

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25 Customer Service Benchmarks

  For companies today, differentiating oneself from the competition has become less about who offers the most competitive price, and more about delivering on a brand identity and quality of service that helps them stand out from the pack.  But to understand how to deliver a stellar service, it’s critical that businesses first understand the […]

November 14, 2019

New Handbook On The Block: ‘Level Up Your Customer Experience With AI’

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In a world of on-demand delivery and television on tap, customers today are starting to expect near-immediate satisfaction in all aspects of their lives. And that poses an interesting challenge for companies trying to deliver to their customers’ satisfaction—how can you provide quick resolution to their questions and issues, while still providing your customer service […]

October 28, 2019

Meet Your Customers On The Go With In-App Chat Support

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Making customer service radically personal starts with making it effortless for your customers to reach out on whichever channel works best for them. And while a part of that means being there for your customers on the channels they want to be on, it’s also a lot about making their experience on that channel the […]

October 17, 2019

JOANN + Gladly : Crafting Greater Customer Experiences Together

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JOANN and Gladly

Today, we’re thrilled to announce our partnership with JOANN, a company that’s spent the past 75 years (and counting) in the pursuit of helping customers find their ‘creative happy place’. For JOANN, that journey to a customer’s ‘happy place’ extended not just to their experience in-store, but across all the customer support channels that they […]

August 26, 2019

Gladly IVR Support System and Technology

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Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support. Here’s how we’re making IVR technology and the voice experience better for customers. Nothing can replace the power of the human voice. And, while it may feel like no one talks on […]

July 25, 2019

Say Hello To Customer-Centered [Self-] Service

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Featured Image Woman On Phone

Sometimes people feel like talking, and sometimes they don’t Companies experience the same thing with their customers. Sometimes their customers want help from a human, and sometimes they just want to be able to find the answers they need on their own. But whether they talk to someone or not, all customers want an experience […]

June 27, 2018

2018 Customer Service Expectations Report and Statistics

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2018 customer service statistics and data

Our Customer Service Expectations Survey is back again this year, chock full of valuable customer insights and statistics that you can use to better understand your customers. Where Do Gladly’s Customer Service Expectations Come From? Every year, Gladly conducts a nation-wide survey of adult consumers (aged 18+) to find out what it is consumers like, […]

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Customer service is at its best when it's a conversation. Start one today.

Customer Service is at its best when its a conversation. Start one today.