Tag: customer service

February 19, 2020

Turn page likes into real likes with social media customer support

Posted by

Meet your customers where they are Being a customer in the 21st Century means being able to connect with your favorite brand on any channel. It’s important to meet your customers when they want, where they want — and that includes social media. They actually now expect it! Gladly helps brands meet customers on their […]

February 19, 2020

4 Modern Challenges Faced By Help Desk Teams (And Their Solutions)

Posted by

Customers can be challenging and customer service challenges faced by help desk teams are a dime a dozen – different days, different challenges. How your help desk teams handle these challenges is critical to your company’s long-term success. If they rise to the occasion, your company will likely have customers for life with increased profitability […]

February 6, 2020

Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel

Posted by

Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel Frankie Littleford has, as she puts it, “jet fuel in her blood.”  An airline industry veteran and co-founder of JetBlue Airways, Frankie was the force behind the airline’s customer service mission to “bring humanity back to air travel.”  I’m thrilled to welcome Frankie […]

January 31, 2020

Introducing Radically Personal: A New Podcast From Gladly

Posted by
Joseph Ansanelli hosts Radically Personal, a new podcast from Gladly

  The world has changed. The way we communicate, transact, travel, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. I’m excited to introduce a new original podcast from Gladly featuring conversations with customer service leaders from […]

December 5, 2019

The 25 Customer Service Benchmarks You Need To Know To Grow Your Business

Posted by
25 Customer Service Benchmarks

  For companies today, differentiating oneself from the competition has become less about who offers the most competitive price, and more about delivering on a brand identity and quality of service that helps them stand out from the pack.  But to understand how to deliver a stellar service, it’s critical that businesses first understand the […]

November 19, 2019

The Three Stages to Developing a Customer-Centric Culture

Posted by

(This post was written by Nate Brown, Head of Customer Experience at UL EHS, and co-founder of CX Accelerator, a community for customer experience professionals to help and learn from each other. Read more from Nate at cxaccelerator.com)   A customer-centric culture is the “make or break” component of any customer experience initiative. It was […]

August 20, 2019

[Infographic] ‘Channel’-ing Your Customers Expectations

Posted by

A look at the channels your customers are on, how long they’ll wait for service on each, and their expectations when it comes to their experience between them.   “Does anyone use the phone to make phone calls anymore?”  According to our 2019 Customer Expectations Report, the answer to that is a resounding yes, with […]

July 25, 2019

Expectations Around Personalization And Speed Are Increasing

Posted by

This and more key consumer insights from the 2019 Customer Expectations Report Gladly’s Customer Expectations Report returns this year with brand new insights into consumer behavior in the US, and how they’ve evolved over the past three years.  From how long customers will wait for service (by channel), to the companies winning the hearts and […]

June 27, 2018

2018 Customer Service Expectations Report and Statistics

Posted by
2018 customer service statistics and data

Our Customer Service Expectations Survey is back again this year, chock full of valuable customer insights and statistics that you can use to better understand your customers. Where Do Gladly’s Customer Service Expectations Come From? Every year, Gladly conducts a nation-wide survey of adult consumers (aged 18+) to find out what it is consumers like, […]

Seeing Is Believing

See Gladly In Action

Join a Live Session
Watch A Recording
BACK

Get hands-on. Sign up for a live demo.

or
Watch A Recording

Customer service is at its best when it's a conversation. Start one today.

Customer Service is at its best when its a conversation. Start one today.