Tag: customer service

August 20, 2019

[Infographic] ‘Channel’-ing Your Customers Expectations

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A look at the channels your customers are on, how long they’ll wait for service on each, and their expectations when it comes to their experience between them.   “Does anyone use the phone to make phone calls anymore?”  According to our 2019 Customer Expectations Report, the answer to that is a resounding yes, with […]

June 21, 2016

Reinventing customer service: the modern contact center

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Today, we are excited to announce our investment in Gladly, a next generation customer service platform for the contact center market serving B2C brands.  We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built […]

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