Tag: customer experience

February 25, 2020

What is an Omnichannel Customer Experience?

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When it comes to keeping your customers happy, you probably do everything you can to ensure they view your brand positively. You engage with them on social media, greet them with a smile when they walk through your door, and reinforce your customer service support team with as many tools as possible to keep the […]

February 19, 2020

Turn page likes into real likes with social media customer support

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Meet your customers where they are Being a customer in the 21st Century means being able to connect with your favorite brand on any channel. It’s important to meet your customers when they want, where they want — and that includes social media. They actually now expect it! Gladly helps brands meet customers on their […]

February 19, 2020

4 Modern Challenges Faced By Help Desk Teams (And Their Solutions)

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Customers can be challenging and customer service challenges faced by help desk teams are a dime a dozen – different days, different challenges. How your help desk teams handle these challenges is critical to your company’s long-term success. If they rise to the occasion, your company will likely have customers for life with increased profitability […]

February 6, 2020

Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel

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Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel Frankie Littleford has, as she puts it, “jet fuel in her blood.”  An airline industry veteran and co-founder of JetBlue Airways, Frankie was the force behind the airline’s customer service mission to “bring humanity back to air travel.”  I’m thrilled to welcome Frankie […]

January 31, 2020

Introducing Radically Personal: A New Podcast From Gladly

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Joseph Ansanelli hosts Radically Personal, a new podcast from Gladly

  The world has changed. The way we communicate, transact, travel, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. I’m excited to introduce a new original podcast from Gladly featuring conversations with customer service leaders from […]

January 8, 2020

Using Data to Improve Your Customer Experience

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Jumping For Joy

A great customer experience is about a lot more than just the sale. It’s the sum of many parts—from the advertising you see on Instagram, to your experience browsing through a store (online or in real life), as well as the support you receive from a brand’s customer support team.  All that to say that […]

December 5, 2019

The 25 Customer Service Benchmarks You Need To Know To Grow Your Business

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25 Customer Service Benchmarks

  For companies today, differentiating oneself from the competition has become less about who offers the most competitive price, and more about delivering on a brand identity and quality of service that helps them stand out from the pack.  But to understand how to deliver a stellar service, it’s critical that businesses first understand the […]

November 22, 2019

Rethinking The Contact Center: From ‘Contact’ to ‘Connection’

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Prior to the 20th century, ‘customer support’ was strikingly different from what we’re used to today. Forget UPS pick-up, returning something or getting it fixed meant having to physically go down to a store yourself—which might have entailed travelling hours or even days—and having a one-to-one conversation with the shopkeeper (who might also have been […]

November 19, 2019

The Three Stages to Developing a Customer-Centric Culture

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(This post was written by Nate Brown, Head of Customer Experience at UL EHS, and co-founder of CX Accelerator, a community for customer experience professionals to help and learn from each other. Read more from Nate at cxaccelerator.com)   A customer-centric culture is the “make or break” component of any customer experience initiative. It was […]

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Customer service is at its best when it's a conversation. Start one today.

Customer Service is at its best when its a conversation. Start one today.