Tag: customer expectations

February 25, 2020

What is an Omnichannel Customer Experience?

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When it comes to keeping your customers happy, you probably do everything you can to ensure they view your brand positively. You engage with them on social media, greet them with a smile when they walk through your door, and reinforce your customer service support team with as many tools as possible to keep the […]

February 19, 2020

Turn page likes into real likes with social media customer support

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Meet your customers where they are Being a customer in the 21st Century means being able to connect with your favorite brand on any channel. It’s important to meet your customers when they want, where they want — and that includes social media. They actually now expect it! Gladly helps brands meet customers on their […]

February 6, 2020

Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel

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Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel Frankie Littleford has, as she puts it, “jet fuel in her blood.”  An airline industry veteran and co-founder of JetBlue Airways, Frankie was the force behind the airline’s customer service mission to “bring humanity back to air travel.”  I’m thrilled to welcome Frankie […]

January 31, 2020

Introducing Radically Personal: A New Podcast From Gladly

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Joseph Ansanelli hosts Radically Personal, a new podcast from Gladly

  The world has changed. The way we communicate, transact, travel, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. I’m excited to introduce a new original podcast from Gladly featuring conversations with customer service leaders from […]

December 5, 2019

The 25 Customer Service Benchmarks You Need To Know To Grow Your Business

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25 Customer Service Benchmarks

  For companies today, differentiating oneself from the competition has become less about who offers the most competitive price, and more about delivering on a brand identity and quality of service that helps them stand out from the pack.  But to understand how to deliver a stellar service, it’s critical that businesses first understand the […]

October 28, 2019

Meet Your Customers On The Go With In-App Chat Support

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Making customer service radically personal starts with making it effortless for your customers to reach out on whichever channel works best for them. And while a part of that means being there for your customers on the channels they want to be on, it’s also a lot about making their experience on that channel the […]

August 20, 2019

[Infographic] ‘Channel’-ing Your Customers Expectations

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A look at the channels your customers are on, how long they’ll wait for service on each, and their expectations when it comes to their experience between them.   “Does anyone use the phone to make phone calls anymore?”  According to our 2019 Customer Expectations Report, the answer to that is a resounding yes, with […]

July 25, 2019

Expectations Around Personalization And Speed Are Increasing

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This and more key consumer insights from the 2019 Customer Expectations Report Gladly’s Customer Expectations Report returns this year with brand new insights into consumer behavior in the US, and how they’ve evolved over the past three years.  From how long customers will wait for service (by channel), to the companies winning the hearts and […]

June 27, 2018

2018 Customer Service Expectations Report and Statistics

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2018 customer service statistics and data

Our Customer Service Expectations Survey is back again this year, chock full of valuable customer insights and statistics that you can use to better understand your customers. Where Do Gladly’s Customer Service Expectations Come From? Every year, Gladly conducts a nation-wide survey of adult consumers (aged 18+) to find out what it is consumers like, […]

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Customer service is at its best when it's a conversation. Start one today.

Customer Service is at its best when its a conversation. Start one today.