People want to communicate with companies they do business with across all the channels. By channels, we mean text, tweet, chat, email, phone, etc. But despite the channel, their fundamental desire to be treated like a human remains the same…
Read more about our thoughts on how to Stop Chasing the Channel.
Your customers are talking—Are you listening?
Get the 2019 Customer Expectations Report to see what it is your customers want from customer service.Download the Report