December 16, 2016

Stop Chasing the Channel

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Picture of mother on phone while at the table with children

People want to communicate with companies they do business with across all the channels. By channels, we mean text, tweet, chat, email, phone, etc. But despite the channel, their fundamental desire to be treated like a human remains the same…

 

Read more about our thoughts on how to Stop Chasing the Channel.

 

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