Simon & Garfunkel. Lennon & McCartney. Axl & Slash. Sonny & Cher. What do all these duos have in common? They’re all musical power couples. Each half of the partnership brought strengths to the relationship. Each compensated for the other’s weaknesses. Together, they made beautiful music that their solo stuff couldn’t quite match. A great […]
The TODAY show featured Gladly as part of a segment on how companies are working to make customer service better. Watch Gladly CEO and co-founder, Joseph Ansanelli talk about how Gladly is working with JetBlue on improving service for their customers.
Gladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service. Listen to Karl Ulrich and Gladly Co-Founder and VP of Engineering, Michael Wolfe, talk about what makes Gladly a unique kind of startup, with a dream team of serial entrepreneurs and a […]
CNN: JetBlue wants to solve one of the most annoying parts of air travel JetBlue Airways is out to solve one of the more annoying problems with air travel: Explaining your problem again. And again. And again to different customer service agents. The New York-based airline teamed with tech start up Gladly to create a unified […]
Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]
CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk about the omnichannel customer experience and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html JetBlue partners with Gladly to upgrade customer service tech from CNBC.
Business Insider Aug. 8, 2017 JetBlue is investing in a new technology that could revolutionize how you interact with airlines ** Excerpt ** As with all matters in business, knowledge is power and the ace in Glady’s hand is its ability to efficiently deliver a wide variety of essential customer information to the airline representative […]
Inspiring Humanity When I first met Frankie Littleford and the JetBlue team last year, I knew there was something special about her and her entire team. First, as crewmember #8, she was part of the founding team of JetBlue that contributed to building the first mission of the company – bring humanity back to air […]
Consumers today use so many channels to communicate, they don’t even think twice anymore. Whether it’s email, texting, chatting, tweeting, Facebook messaging or even the old fashioned phone, people love using many methods to communicate, and it doesn’t stop at their friends and family. They want to talk to their favorite brands in the same […]
6 Ways Customer Service is the Untapped Revenue Machine The potential impact that a good customer service platform can have on a company’s bottom line has long been underestimated. Yet, while the tide is surely turning, many companies are still working to optimize their service to unleash the full force of what good customer […]