All the latest from Gladly

April 20, 2018

Can ‘Memory’ Make Customer Experiences Better?

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When we think about customer service in the future, we’re apt to think of driverless taxis, or robot-made salads – essentially, we envision a future where service is driven by impersonal machines and automation, rather than people. Yet when we look at today’s customer service trends, and what customers today want their service to look […]

March 9, 2018

Glad(ly) to Be a Woman this International Women’s Day

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From ‘Time’s Up’ pins on the red carpet, to hashtags on social media, to female-led marches on streets all over the world, the past two years have seen a new, renewed focus on female empowerment and solidarity. This International Women’s Day, we spoke to a few of our own, amazing women in the office to […]

February 27, 2018

Gladly’s Customer Service Platform Wins Two Gold Stevie Awards for Innovating in Customer Service

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Gladly wins Gold Stevie® Awards for New Relationship Management Solution and Innovation in Customer Service with JetBlue Our vision from day one has been to help companies deliver exceptional, even award-winning service. So we were thrilled to have all that work come full circle and win a few awards ourselves this weekend. And while we don’t […]

February 2, 2018

Customer Satisfaction Surveys

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Customer satisfaction is always top of mind. After all, what’s the point of spending all of those marketing dollars, if your customers are going to walk away having a terrible experience with your company, product, or service? Customer satisfaction surveys (also known as CSAT surveys) are an essential tool used by customer service teams to […]

November 16, 2017

Gladly Named One of 2018’s Hottest San Francisco Startups

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We’re thrilled and honored to be on Business Insider’s latest list of The 19 Hottest San Francisco Startups to Watch in 2018. At Gladly, we have a big, hairy, audacious goal to fundamentally shift the way companies and customers talk to one another – so tickets and case numbers become a thing of the past, and customers are treated as […]

September 26, 2017

Service Spotlight: 1-on-1 with Jeff Toister

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How to Create a Customer Service Culture By Jenny Roy Every company wants to build a customer service team that is passionate and even obsessed about delivering amazing service to its customers. But what companies are now beginning to realize is that for such a team to flourish, it cannot exist in a vacuum. Instead, […]

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