All the latest from Gladly

December 16, 2016

Stop Chasing the Channel

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People want to communicate with companies they do business with across all the channels. By channels, we mean text, tweet, chat, email, phone, etc. But despite the channel, their fundamental desire to be treated like a human remains the same…   Read more about our thoughts on how to Stop Chasing the Channel.  

September 1, 2016

The Future of Customer Service

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Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.aspx  

June 21, 2016

Reinventing customer service: the modern contact center

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Today, we are excited to announce our investment in Gladly, a next generation customer service platform for the contact center market serving B2C brands.  We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built […]

June 21, 2016

Fortune: Here’s the Latest Cloud Startup Seeking to Fix Customer Service

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Gladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]

June 20, 2016

Customer Service Reinvented

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The world has changed. 21st century consumers are always on and communicating via text, Twitter, Facebook Messenger, email, and, yes, even the phone—often at the same time. They’re 18 to 80 years old. And they expect an Amazon Prime or Uber-caliber customer service experience whether they’re making a plane reservation or scheduling a service call. […]

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