All the latest from Gladly

June 14, 2017

Talking start-ups and customer service with SiriusXM

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Gladly Co-founder and VP of Engineering, Michael Wolfe sat down with Wharton Business Radio on Sirius XM last Wednesday to talk entrepreneurship, starting a new business in a big market and reinventing traditional customer service. Listen in as he sits with Karl Ulrich, Wharton’s Vice Dean of Entrepreneurship & Innovation, on Launch Pad, the program dedicated […]

May 17, 2017

How to Define Heroism in Customer Service

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“To me, the people who most deserve to be called heroes are everyday folks who do everyday things extraordinarily well.” — Commander Rorke Denver, “Worth Dying For” See what it means to be a hero, as defined by the famous Navy SEAL Commander Rorke Denver in his book “Worth Dying For.” We discuss three simple ideas from […]

April 20, 2017

VentureBeat: Gladly raises $36 million to simplify customer service

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Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their customers across voice, email, SMS, chat, and social media. “Legacy products, including the leading cloud products, like Salesforce and Zendesk, are all centered around tickets and cases, […]

March 17, 2017

What We’ve Learned From 100 Conversations with Customer Service Heroes

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make your customer service sparkle

Over the past 6 months, we have been privileged to meet with over 100 C-level executives who run many of the world’s largest consumer brands. They all share a relentless focus on building a better experience for their customer and in carrying out that mission have seen their share of successes and failures across their customer […]

February 16, 2017

Welcoming Two New Execs to Our Team

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margie and jenny

We have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]

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