All the latest from Gladly

June 14, 2017

Talking start-ups and customer service with SiriusXM

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Gladly Co-founder and VP of Engineering, Michael Wolfe sat down with Wharton Business Radio on Sirius XM last Wednesday to talk entrepreneurship, starting a new business in a big market and reinventing traditional customer service. Listen in as he sits with Karl Ulrich, Wharton’s Vice Dean of Entrepreneurship & Innovation, on Launch Pad, the program dedicated […]

May 17, 2017

How to Define Heroism in Customer Service

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“To me, the people who most deserve to be called heroes are everyday folks who do everyday things extraordinarily well.” — Commander Rorke Denver, “Worth Dying For” Scott Morris, our Director of Customer Success explored what it means to be a hero, as defined by the famous Navy SEAL Commander Rorke Denver in his book “Worth […]

March 17, 2017

What We’ve Learned From 100 Conversations with Customer Service Heroes

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Over the past 6 months, we have been privileged to meet with over 100 C-level executives who run many of the world’s largest consumer brands. They all share a relentless focus on building a better experience for their customer and in carrying out that mission have seen their share of successes and failures across their customer […]

February 16, 2017

Welcoming Three New Execs to Our Team

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We have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]

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