All the latest from Gladly

May 18, 2018

A Big Gladly Welcome to Bruno Bergher

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Bruno Bergher

Every once in awhile you meet someone in your career that stands out above the rest. For me, one of those people is Bruno Bergher, who recently joined Gladly as our VP of Design, and is now one of our executive leaders. Bruno is one of those rare design professionals who not only has amazing abilities in user […]

April 20, 2018

Can ‘Memory’ Make Customer Experiences Better?

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When we think about customer service in the future, we’re apt to think of driverless taxis, or robot-made salads – essentially, we envision a future where service is driven by impersonal machines and automation, rather than people. Yet when we look at today’s customer service trends, and what customers today want their service to look […]

March 9, 2018

Glad(ly) to Be a Woman this International Women’s Day

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From ‘Time’s Up’ pins on the red carpet, to hashtags on social media, to female-led marches on streets all over the world, the past two years have seen a new, renewed focus on female empowerment and solidarity. This International Women’s Day, we spoke to a few of our own, amazing women in the office to […]

February 27, 2018

Gladly’s Customer Service Platform Wins Two Gold Stevie Awards for Innovating in Customer Service

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Gladly wins Gold Stevie® Awards for New Relationship Management Solution and Innovation in Customer Service with JetBlue Our vision from day one has been to help companies deliver exceptional, even award-winning service. So we were thrilled to have all that work come full circle and win a few awards ourselves this weekend. And while we don’t […]

November 29, 2017

Service Spotlight: 1-on-1 with Dan Gingiss

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1-on-1 with Dan Gingiss on Customer Service Strategy to Provide Great Customer Experience The Service Spotlight series collects tips, advice, and ideas from some of the most experienced experts in customer service. Our last spotlight featured author, speaker, and employee training expert Jeff Toister. By Honni Marks One of the clearest and most present dangers for companies […]

November 16, 2017

Gladly Named One of 2018’s Hottest San Francisco Startups

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We’re thrilled and honored to be on Business Insider’s latest list of The 19 Hottest San Francisco Startups to Watch in 2018. At Gladly, we have a big, hairy, audacious goal to fundamentally shift the way companies and customers talk to one another – so tickets and case numbers become a thing of the past, and customers are treated as […]

September 26, 2017

Service Spotlight: 1-on-1 with Jeff Toister

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How to Create a Customer Service Culture By Jenny Roy Every company wants to build a customer service team that is passionate and even obsessed about delivering amazing service to its customers. But what companies are now beginning to realize is that for such a team to flourish, it cannot exist in a vacuum. Instead, […]

September 14, 2017

Is Your Customer Service Platform Helping You Rock Customer Experience?

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Simon & Garfunkel. Lennon & McCartney. Axl & Slash. Sonny & Cher. What do all these duos have in common? They’re all musical power couples. Each half of the partnership brought strengths to the relationship. Each compensated for the other’s weaknesses. Together, they made beautiful music that their solo stuff couldn’t quite match. A great […]

August 18, 2017

Gladly on the TODAY Show talking Customer Service

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The TODAY show featured Gladly as part of a segment on how companies are working to make customer service better. Watch Gladly CEO and co-founder, Joseph Ansanelli talk about how Gladly is working with JetBlue on improving service for their customers.  

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