1-on-1 with Dan Gingiss on Customer Service Strategy to Provide Great Customer Experience The Service Spotlight series collects tips, advice, and ideas from some of the most experienced experts in customer service. Our last spotlight featured author, speaker, and employee training expert Jeff Toister. By Honni Marks One of the clearest and most present dangers for companies […]
We’re thrilled and honored to be on Business Insider’s latest list of The 19 Hottest San Francisco Startups to Watch in 2018. At Gladly, we have a big, hairy, audacious goal to fundamentally shift the way companies and customers talk to one another – so tickets and case numbers become a thing of the past, and customers are treated as […]
How to Create a Customer Service Culture By Jenny Roy Every company wants to build a customer service team that is passionate and even obsessed about delivering amazing service to its customers. But what companies are now beginning to realize is that for such a team to flourish, it cannot exist in a vacuum. Instead, […]
Simon & Garfunkel. Lennon & McCartney. Axl & Slash. Sonny & Cher. What do all these duos have in common? They’re all musical power couples. Each half of the partnership brought strengths to the relationship. Each compensated for the other’s weaknesses. Together, they made beautiful music that their solo stuff couldn’t quite match. A great […]
The TODAY show featured Gladly as part of a segment on how companies are working to make customer service better. Watch Gladly CEO and co-founder, Joseph Ansanelli talk about how Gladly is working with JetBlue on improving service for their customers.
Gladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service. Listen to Karl Ulrich and Gladly Co-Founder and VP of Engineering, Michael Wolfe, talk about what makes Gladly a unique kind of startup, with a dream team of serial entrepreneurs and a […]
Gladly was featured in several TV news stations around the U.S. this week. Here are some of our favorite clips. ABC 7 KGO JetBlue to take your questions, complaints via text, Facebook KTLA Morning News NBC News New York ABC 11 Raleigh, North Carolina
CNN: JetBlue wants to solve one of the most annoying parts of air travel JetBlue Airways is out to solve one of the more annoying problems with air travel: Explaining your problem again. And again. And again to different customer service agents. The New York-based airline teamed with tech start up Gladly to create a unified […]
Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]
CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk customer service and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html JetBlue partners with Gladly to upgrade customer service tech from CNBC.