All the latest from Gladly

August 31, 2018

We’ve Got You Covered! Gladly’s Now PCI Compliant

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According to a recent PwC survey, 87% of consumers say they will take their business elsewhere if they feel a company isn’t handling their data responsibly. That’s an incredibly impactful statistic for the modern contact center today which deals with an immense volume of sensitive customer data on a daily basis. And it also underscores […]

August 30, 2018

Bloomberg Technology: The Next Big Trends in Venture Capital

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Screenshot of Emily Chang and Joseph Ansanelli discussing the top trends in customer service

Gladly CEO, Joseph Ansanelli, joined Emily Chang on Bloomberg Technology as they talked about the next big trends in venture capital. During their chat, the two also touched on hot topics in today’s VC landscape including how Gladly is helping companies like JetBlue truly harness the power of the information they have to help provide […]

August 23, 2018

Forbes: What Customers Want And Expect

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Forbes August 5, 2018 Our 2018 Customer Service Expectations Report was recently featured in renowned customer service expert Shep Hyken’s Forbes column. As Shep points out in his article, customer expectations are higher today than ever before; a trend we expect will continue rising. Customers today aren’t comparing you to your direct competitors, whether in […]

July 11, 2018

Building a Diverse and Wonderful Workforce

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Gladly sent 24 people, women and men, to the recent Girls in Tech Catalyst Conference. We set up our booth, donned our Girl Power t-shirts, and proudly displayed our gender diversity stats at a well-attended booth under the beautiful rotunda at Westfield Mall. Catalyst is the first conference that Gladly has sponsored, representing precious dollars […]

May 18, 2018

A Big Gladly Welcome to Bruno Bergher

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Bruno Bergher

Every once in awhile you meet someone in your career that stands out above the rest. For me, one of those people is Bruno Bergher, who recently joined Gladly as our VP of Design, and is now one of our executive leaders. Bruno is one of those rare design professionals who not only has amazing abilities in user […]

April 20, 2018

Can ‘Memory’ Make Customer Experiences Better?

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When we think about customer service in the future, we’re apt to think of driverless taxis, or robot-made salads – essentially, we envision a future where service is driven by impersonal machines and automation, rather than people. Yet when we look at today’s customer service trends, and what customers today want their service to look […]

March 9, 2018

Glad(ly) to Be a Woman this International Women’s Day

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From ‘Time’s Up’ pins on the red carpet, to hashtags on social media, to female-led marches on streets all over the world, the past two years have seen a new, renewed focus on female empowerment and solidarity. This International Women’s Day, we spoke to a few of our own, amazing women in the office to […]

February 27, 2018

Gladly’s Customer Service Platform Wins Two Gold Stevie Awards for Innovating in Customer Service

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Gladly wins Gold Stevie® Awards for New Relationship Management Solution and Innovation in Customer Service with JetBlue Our vision from day one has been to help companies deliver exceptional, even award-winning service. So we were thrilled to have all that work come full circle and win a few awards ourselves this weekend. And while we don’t […]

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