All the latest from Gladly

January 29, 2019

Building on Customer Traction, Gladly Closes $50M to Reinvent Customer Service by Putting People at the Center of Every Conversation

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New Year. New Funding. New Customers.

Gladly adds TUMI and more to its roster of top brands transforming customer service with people at the center. SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/  — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service. With Gladly, customers such as JetBlue and TUMI are transforming how […]

January 17, 2019

Gladly Wins Retail Innovation Award at the 2019 RTech CEO Forum

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At Gladly, we believe in the power of people talking to people. That’s why we’re transforming the way that those conversations happen. Today, we’re proud to announce that Gladly’s been crowned a winner in the 2019 RTech CEO Forum Innovation Awards, a program designed to connect retailers with companies that are driving innovation in the […]

January 15, 2019

Bloomberg Technology: How Innovation Makes JetBlue Fly

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As part of the Cornell Tech @ Bloomberg Speaker Series, Bloomberg TV’s Scarlet Fu sat down with Robin Hayes, CEO of JetBlue, and Bonny Simi, President of JetBlue Technology Ventures. During their chat, the three talked about the investments JetBlue is making into improving the customer experience for its passengers, including their investment in Gladly […]

January 10, 2019

Building With Accessibility and Security in Mind

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Building on a Secure Foundation With the recent spate of high-profile data breaches, it’s become ever more important for companies to ensure that the information their customers entrust them with is protected, and handled with the utmost attention to security. Security has always been one of the keystones to how we build infrastructure at Gladly, […]

October 17, 2018

Building An AI Strategy? Consider These 5 Things First

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Artificial intelligence (AI) seems to be the topic on everyone’s lips right now. Motivated by a fear of falling behind the competition, and the drive to get their share of the estimated US$14 trillion in revenue from incorporating AI, companies are diving headfirst into implementing AI and machine learning (ML) in their business processes. But […]

October 17, 2018

Harvard Business Review Case Study: JetBlue & Gladly, Omnichannel Customer Service

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Cover page of Harvard Business Review Case Study about JetBlue and Gladly

Harvard Business Review William E. Youngdahl, a professor at Thunderbird School of Global Management, authored a Harvard Business Review case study analyzing JetBlue’s journey from its start as NewAir back in 1999, to its most recent decision to partner with Gladly to revolutionize its award-winning customer service. The airline industry has faced a significant amount […]

September 29, 2018

Customer Service Week — 7 Great Ideas to Celebrate Your Agents

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Imagine for a second your Keurig acts up one morning. You get on your phone and dial Keurig’s support line…but you don’t get an answer. Annoyed, but in need of your morning fix, you head down to the coffee place down the street…but it’s completely deserted. Well, except for the long line of uncaffeinated people […]

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