All the latest from Gladly

July 18, 2019

Building A Home For Your Customer

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Building a home for your customers

Making customers feel at ‘home’ with your service is key to unlocking long-term customer loyalty   (This post was written by best-selling author, and customer service and experience consultant, Micah Solomon. Read more from Micah on his customer experience-focused Forbes column.)   Whether your business exists in a physical space or not, the concept of […]

July 9, 2019

Make Fast, Personalized Support Your New Normal With Gladly

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Build the ultimate system of reference for your customer service agents with Gladly’s Integrations   You walk into your local coffee shop. Your barista, Autumn, immediately greets you by name. And since she already knows your ‘usual’, she gets right onto making your half-caf soy latte with a splash of chai. As she’s making your […]

March 26, 2019

Conversations in Retail: 4 Customer Experience Trends Heard Over and Again

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Image of Shoptalk 2019 stage

Having been to Shoptalk for the past 3 years, it’s been amazing to have had a first-hand view of how the retail scene has transformed. 2017 represented an inflection point for the retail industry as they began to embrace new technology and thinking about consumer expectations, and going beyond traditional brick-and-mortar paradigms. This year, we’ve […]

March 15, 2019

Bringing On-Demand to Enterprise

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Think back to the last time you called a cab. Or ordered delivery from your favorite Mexican joint in the Mission. More likely than not, you did it through an app. Whether it’s scheduling a pickup over Uber, or satisfying your midnight burrito craving via DoorDash, that behavior is reflective of how consumers today want […]

January 31, 2019

VentureBeat : Gladly raises $50 million to unify customer service interactions

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VentureBeat featured news of Gladly’s latest $50 million Series D round, as well as the addition of our newest customers, including TUMI. Better Customer Experience = Better Revenue The piece identifies the problem companies face in trying to provide customers with consistent service across contact centers staffed with thousands of employees, and how Gladly is helping […]

January 31, 2019

Yahoo Finance: Startup “Gladly” raises $118M with personalized customer service in mind

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Image of Joseph Ansanelli speaking live at a Yahoo Finance segment

Gladly CEO, Joseph Ansanelli, sat down with Yahoo Finance’s Jack Guzman and Melody Hahm, as well as Michael Block, Third Seven Advisors’ managing director and market strategist, to discuss our recent funding news, and the addition of our newest customers, including TUMI. During their quick chat, the foursome talked about how  Gladly works as a customer […]

January 29, 2019

Building on Customer Traction, Gladly Closes $50M to Reinvent Customer Service by Putting People at the Center of Every Conversation

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New Year. New Funding. New Customers.

Gladly adds TUMI and more to its roster of top brands transforming customer service with people at the center. SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/  — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service. With Gladly, customers such as JetBlue and TUMI are transforming how […]

January 17, 2019

Gladly Wins Retail Innovation Award at the 2019 RTech CEO Forum

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At Gladly, we believe in the power of people talking to people. That’s why we’re transforming the way that those conversations happen. Today, we’re proud to announce that Gladly’s been crowned a winner in the 2019 RTech CEO Forum Innovation Awards, a program designed to connect retailers with companies that are driving innovation in the […]

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