All the latest from Gladly

February 19, 2020

Turn page likes into real likes with social media customer support

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Meet your customers where they are Being a customer in the 21st Century means being able to connect with your favorite brand on any channel. It’s important to meet your customers when they want, where they want — and that includes social media. They actually now expect it! Gladly helps brands meet customers on their […]

February 19, 2020

4 Modern Challenges Faced By Help Desk Teams (And Their Solutions)

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Customers can be challenging and customer service challenges faced by help desk teams are a dime a dozen – different days, different challenges. How your help desk teams handle these challenges is critical to your company’s long-term success. If they rise to the occasion, your company will likely have customers for life with increased profitability […]

February 6, 2020

Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel

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Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel Frankie Littleford has, as she puts it, “jet fuel in her blood.”  An airline industry veteran and co-founder of JetBlue Airways, Frankie was the force behind the airline’s customer service mission to “bring humanity back to air travel.”  I’m thrilled to welcome Frankie […]

January 31, 2020

A Tale of Radically Personal Service

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A Tale of Radically Personal Service

  Every day customer service heroes work hard to deliver radically personal service to customers —where customers feel known, valued, and experience service that feels effortless. This is the story of one such customer, Michael. And his customer service hero, Stephanie.   …   Meet Michael. Michael’s 10th year wedding anniversary is coming up in […]

January 31, 2020

Introducing Radically Personal: A New Podcast From Gladly

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Joseph Ansanelli hosts Radically Personal, a new podcast from Gladly

  The world has changed. The way we communicate, transact, travel, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. I’m excited to introduce a new original podcast from Gladly featuring conversations with customer service leaders from […]

January 29, 2020

Deliver Radically Personal Customer Service with Customer-Centric Tasks

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  Customer service heroes make their job look incredibly easy. But while they might resolve a customer’s issue in a single email, phone call, or chat session, it’s usually the result of a lot of behind-the-scenes work— by them, and the organization at large. Whether it’s liaising with the warehouse team to check if something […]

January 24, 2020

Does Your Customer Service Meet Consumer Expectations?

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Retailers are no strangers to growing customer demands. So while you may not be able to out-Amazon your competition, you can totally win over repeat customers by focusing on people. The quality of customer service can make or break any ecommerce business. We know consumers want 24/7 service, global shipping and personalized offers. But what […]

January 8, 2020

Using Data to Improve Your Customer Experience

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Jumping For Joy

A great customer experience is about a lot more than just the sale. It’s the sum of many parts—from the advertising you see on Instagram, to your experience browsing through a store (online or in real life), as well as the support you receive from a brand’s customer support team.  All that to say that […]

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