Over the past 6 months, we have been privileged to meet with over 100 C-level executives who run many of the world’s largest consumer brands. They all share a relentless focus on building a better experience for their customer and in carrying out that mission have seen their share of successes and failures across their customer […]
We have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]
People want to communicate with companies they do business with across all the channels. By channels, we mean text, tweet, chat, email, phone, etc. But despite the channel, their fundamental desire to be treated like a human remains the same… Read more about our thoughts on how to Stop Chasing the Channel.
Business Insider interviewed VC’s across the industry to put together a list of the top enterprise startups expected to boom in 2017. Jerry Chen of Greylock called out Gladly’s customer service platform for our modern approach to making customer service better for B2C companies. Click to read More: 38 Hottest Startups to Watch in 2017, […]
Today, we are excited to announce our investment in Gladly, a next generation customer service platform for the contact center market serving B2C brands. We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built […]
Gladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]
The world has changed. 21st century consumers are always on and communicating via text, Twitter, Facebook Messenger, email, and, yes, even the phone—often at the same time. They’re 18 to 80 years old. And they expect an Amazon Prime or Uber-caliber customer service experience whether they’re making a plane reservation or scheduling a service call. […]