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Bring customer order details and purchase history into Gladly to give agents more context. To get started, reach out to your account manager to get started!

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Context is everything when it comes to helping customers. By integrating your Magento instances with Gladly, you can give your agents the information they need to help customers better and faster.

Customer details and order history

Pull key customer details like lifetime value and real-time order history from your systems of record into a single view for agents.

One click to more

Provide agents with a snapshot view of the information that’s important, so they don’t have to sift through details they don’t need. If they need to dig deeper, agents can access the full version in just one click. Companies can also include links to key product pages on their agent’s view, so agents and customers can stay on the same page.

Trigger follow-ups on abandoned carts

Automatically trigger a Task in Gladly to follow up when a customer abandons their cart. That way, your agents can follow up with that personal touch to help close the sale.


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Build it. Don’t see what you need? You can build anything you need with our API. And once you’ve built it, we’ll test it and add it to the list.