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Pull customer in product feedback directly into Gladly to build beautiful, long-lasting relationships.

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Customer Satisfaction Surveys (CSAT Surveys) are a great way to find out where you stand with your customers—where you’re doing great, and where there might be room for improvement.

Automatically Gather Feedback

With the Delighted integration, you can pull customer feedback directly into a customer’s conversation Timeline in Gladly so agents have a full view of customer satisfaction in a single location.

Give agents valuable insight

With a customer’s CSAT survey results available right in the Customer Timeline, agents are armed with insight they can use to make a customer’s experience better, or address any concerns they expressed.


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