June 21, 2016

Fortune: Here’s the Latest Cloud Startup Seeking to Fix Customer Service

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Gladly is emerging from stealth with $27 million in funding.

It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.”

That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth Tuesday with $27 million in venture funding from Greylock Partners and NEA. It was incubated by Greylock investing partner Joseph Ansanelli, a former executive from business software companies Kana and Vontu who is assuming the CEO role. He declined to disclose the company’s valuation in its latest funding round.

Read the full article on Fortune.com

 

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