November 14, 2017

Growing the Gladly Leadership Team

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At Gladly, every person we add to the team is core to our company’s success and I am particularly thrilled to announce two new additions, Yolis Ruiz and Will Anastas.  Both Will and Yolis bring a wealth of experience and industry expertise that I know will not only benefit our company and culture, but also that of our customers. I am also particularly humbled that they chose to leave their prior, very successful companies to help us build the foundation for a company that’s changing the future or customer service software, and build a culture that we can all be proud of.

Yolis Ruiz joins us as the VP of Finance, and brings over 19 years of experience. At Gladly, Yolis is responsible for many of the internal operations that help keep the company productive and focused on its mission to reinvent customer service, including finance, legal and facilities. Prior to Gladly, she served as VP of Finance and Operations at media analytics start-up Zignal Labs where she built their internal operations and processes from the ground up, growing the company to over 100 employees. Outside of finance, Yolis is passionate about giving back to her community through her non-profit work, and spending time with her husband, and three beautiful children.

Will Anastas joins Gladly as the VP of Worldwide Sales. At Gladly, Will is responsible for building strategic partnerships with companies looking to change the way they approach customer service. His sales leadership extends beyond building pipeline and closing deals, and into looking for true synergies with our customers as well as building and mentoring the sales team with that goal in mind. He most recently spent the last 7 years as Senior Vice President of Enterprise Corporate Sales for Salesforce, where he also led their North American Business Development team. At Salesforce, he and his team were tasked with building new customer relationships, as “hunters,” and expanding the new customers across the Salesforce platform.. Will comes to Gladly with over 23 years of experience.As an established thought leader in all things Sales, Will has written extensively about his experience and vision for the future of sales, and served as a featured speaker at Dreamforce. When not at work, Will spends his time with his wife, and two wonderful children.

With these new additions, Gladly is keeping our commitment to a strong, people-first philosophy of championing talent and passion. Please join me in welcoming Yolis and Will!

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