February 27, 2018

Gladly’s Customer Service Platform Wins Two Gold Stevie Awards for Innovating in Customer Service

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Gladly wins Gold Stevie® Awards for New Relationship Management Solution and Innovation in Customer Service with JetBlue

Our vision from day one has been to help companies deliver exceptional, even award-winning service. So we were thrilled to have all that work come full circle and win a few awards ourselves this weekend. And while we don’t do it for the awards, we can’t lie, it feels great to be recognized.

We are proud to announce that Gladly has won two Gold Stevie awards at the 2018 Stevie® Awards for Sales and Customer Service for New Relationship Management Solution and Innovation in Customer Service for our work with JetBlue. Having been selected out of the more than 2,500 entrants, we are honored that our technology and our partnership stood out among the crowd. It is also a testament to our people-centered approach to customer service that brings the focus back on customers, not cases or tickets.

The Gold Stevie for New Relationship Management Solution was awarded in recognition of our customer service platform that puts people at the center. Gladly’s platform was selected because of its ability to provide a seamless experience to customers, no matter what communication channel – from phone to email, chat, text and even Facebook Messenger – and how it helps empower companies to humanize their customers’ experiences by treating customers like people, not case numbers.

Our second Gold Stevie for Innovation in Customer Service with JetBlue was in specific recognition of the work that Gladly and JetBlue have done together. JetBlue has won numerous awards for their customer service in the past so we are thrilled to add this award to the display cabinet. Together, JetBlue and Gladly are providing seamless customer service in a platform that puts people at the center, not cases or tickets. With Gladly, JetBlue is able to provide a more personal experience for their customers – turning simple transactions into richer interactions.

And, we’re fortunate to be in great company. The Stevie Awards honored an elite group of companies for their innovation and accomplishments in the customer service field, including the likes of Google Fibre, Zappos and Geico, and we feel incredibly privileged to have been counted alongside them. We’re reinventing customer service, so people, not case numbers or tickets, are at the heart of it, and this recognition shows that we’re on the right path to do just that.

Honni Marks, Head of Demand Generation, accepting the two Gold Stevie awards on behalf of Gladly.

 

About The Stevie Awards

The Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. 

About Gladly

Gladly is a customer service platform that focuses on people at the heart of it, not tickets or cases. Built for the 21st century consumer, Gladly enables B2C companies to converse seamlessly in a lifetime of conversations across voice, email, SMS, chat and social media. With Gladly, agents are empowered, customers feel known and cared for, and companies increase revenue and brand loyalty through consistently positive experiences fit for every consumer.

 

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