“To me, the people who most deserve to be called heroes are everyday folks who do everyday things extraordinarily well.”
— Commander Rorke Denver, “Worth Dying For”
Scott Morris, our Director of Customer Success explored what it means to be a hero, as defined by the famous Navy SEAL Commander Rorke Denver in his book “Worth Dying For.”
We discuss three simple ideas from what US Navy SEALs consider real heroism. These can serve as a cultural character guide for the type of people that would be excellent at serving customers.
- Heroes Put Others First…and pay the personal cost to do so
- Heroes Do The Right Things…regardless of who sees or who cares
- Heroes Are Humble…because their attention is on others
Your customers are talking—Are you listening?
Get the 2019 Customer Expectations Report to see what it is your customers want from customer service.Download the Report