All the latest from Gladly

March 26, 2019

Conversations in Retail: 4 Customer Experience Trends Heard Over and Again

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Having been to Shoptalk for the past 3 years, it’s been amazing to have had a first-hand view of how the retail scene has transformed. 2017 represented an inflection point for the retail industry as they began to embrace new technology and thinking about consumer expectations, and going beyond traditional brick-and-mortar paradigms. This year, we’ve […]

March 15, 2019

Bringing On-Demand to Enterprise

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Think back to the last time you called a cab. Or ordered delivery from your favorite Mexican joint in the Mission. More likely than not, you did it through an app. Whether it’s scheduling a pickup over Uber, or satisfying your midnight burrito craving via DoorDash, that behavior is reflective of how consumers today want […]

January 17, 2019

Gladly Wins Retail Innovation Award at the 2019 RTech CEO Forum

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At Gladly, we believe in the power of people talking to people. That’s why we’re transforming the way that those conversations happen. Today, we’re proud to announce that Gladly’s been crowned a winner in the 2019 RTech CEO Forum Innovation Awards, a program designed to connect retailers with companies that are driving innovation in the […]

January 15, 2019

Bloomberg Technology: How Innovation Makes JetBlue Fly

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As part of the Cornell Tech @ Bloomberg Speaker Series, Bloomberg TV’s Scarlet Fu sat down with Robin Hayes, CEO of JetBlue, and Bonny Simi, President of JetBlue Technology Ventures. During their chat, the three talked about the investments JetBlue is making into improving the customer experience for its passengers, including their investment in Gladly […]

January 10, 2019

Building With Accessibility and Security in Mind

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Building on a Secure Foundation With the recent spate of high-profile data breaches, it’s become ever more important for companies to ensure that the information their customers entrust them with is protected, and handled with the utmost attention to security. Security has always been one of the keystones to how we build infrastructure at Gladly, […]

September 29, 2018

Customer Service Week — 7 Great Ideas to Celebrate Your Agents

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Imagine for a second your Keurig acts up one morning. You get on your phone and dial Keurig’s support line…but you don’t get an answer. Annoyed, but in need of your morning fix, you head down to the coffee place down the street…but it’s completely deserted. Well, except for the long line of uncaffeinated people […]

May 18, 2018

A Big Gladly Welcome to Bruno Bergher

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Bruno Bergher

Every once in awhile you meet someone in your career that stands out above the rest. For me, one of those people is Bruno Bergher, who recently joined Gladly as our VP of Design, and is now one of our executive leaders. Bruno is one of those rare design professionals who not only has amazing abilities in user […]

April 20, 2018

Can ‘Memory’ Make Customer Experiences Better?

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When we think about customer service in the future, we’re apt to think of driverless taxis, or robot-made salads – essentially, we envision a future where service is driven by impersonal machines and automation, rather than people. Yet when we look at today’s customer service trends, and what customers today want their service to look […]

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