Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]
CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk about the omnichannel customer experience and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html JetBlue partners with Gladly to upgrade customer service tech from CNBC.
Business Insider Aug. 8, 2017 JetBlue is investing in a new technology that could revolutionize how you interact with airlines ** Excerpt ** As with all matters in business, knowledge is power and the ace in Glady’s hand is its ability to efficiently deliver a wide variety of essential customer information to the airline representative […]
Before he knew it, Ansanelli was calling enterprise customers — contacts from his earlier life as a founder — and asking them what they were lacking. The two things he learned from those conversations were, “first, that they were getting tons of demands and requests from consumers about more ways to communicate, and second, a […]
Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their customers across voice, email, SMS, chat, and social media. “Legacy products, including the leading cloud products, like Salesforce and Zendesk, are all centered around tickets and cases, […]
Business Insider interviewed VC’s across the industry to put together a list of the top enterprise startups expected to boom in 2017. Jerry Chen of Greylock called out Gladly’s customer service platform for our modern approach to making customer service better for B2C companies. Click to read More: 38 Hottest Startups to Watch in 2017, […]