CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk customer service and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html JetBlue partners with Gladly to upgrade customer service tech from CNBC.
Business Insider Aug. 8, 2017 JetBlue is investing in a new technology that could revolutionize how you interact with airlines ** Excerpt ** As with all matters in business, knowledge is power and the ace in Glady’s hand is its ability to efficiently deliver a wide variety of essential customer information to the airline representative. […]
Gladly CEO joins Bloomberg Technology host Carolyn Hyde to talk customer service and how Gladly is changing the game to help companies deliver a better experience. Click here to watch on Bloomberg.
Gladly, incubated at Greylock, nabs $36 million in Series C funding … Before he knew it, Ansanelli was calling enterprise customers — contacts from his earlier life as a founder — and asking them what they were lacking. The two things he learned from those conversations were, “first, that they were getting tons of demands […]
Gladly raises $36 million to simplify customer service across calls, social media, and emails
There were some great startups that launched in 2016 and Business Insider compiled a list of the ones that topped the list. Gladly was featured and in great company. Click to read more: The 27 best startups that launched this year, Business Insider
Business Insider interviewed VC’s across the industry to put together a list of the top enterprise startups expected to boom in 2017. Jerry Chen of Greylock called out Gladly for our modern approach to making customer service better for B2C companies. Click to read More: 38 Hottest Startups to Watch in 2017, Business Insider
Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.aspx
Emily asks “So what makes Gladly’s Customer Service tech so special?” Check out the interview on Bloomberg West.
Gladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]