What all the buzz is about

August 10, 2017

TravelPulse: JetBlue Set to Change Airline Customer Service Forever

Posted by

Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]

August 9, 2017

CNBC: See Joseph Ansanelli on Power Lunch

Posted by

CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk about the omnichannel customer experience and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html   JetBlue partners with Gladly to upgrade customer service tech from CNBC.

April 20, 2017

VentureBeat: Gladly raises $36 million to simplify customer service

Posted by

Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their customers across voice, email, SMS, chat, and social media. “Legacy products, including the leading cloud products, like Salesforce and Zendesk, are all centered around tickets and cases, […]

September 1, 2016

The Future of Customer Service

Posted by

Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the full article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.asp  

Seeing Is Believing

See Gladly In Action

Join a Live Session Watch A Recording

Get hands-on. Sign up for a live demo.

Watch A Recording

Customer service is at its best when it's a conversation. Start one today.

Let's get you a personalized quote.

Customer Service is at its best when its a conversation. Start one today.