What all the buzz is about
January 31, 2019
VentureBeat : Gladly raises $50 million to unify customer service interactions
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Zareen IslamVentureBeat featured news of Gladly’s latest $50 million Series D round, as well as the addition of our newest customers, including TUMI. Better Customer Experience = Better Revenue The piece identifies the problem companies face in trying to provide customers with consistent service across contact centers staffed with thousands of employees, and how Gladly is helping […]
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January 31, 2019
Yahoo Finance: Startup “Gladly” raises $118M with personalized customer service in mind
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Zareen IslamGladly CEO, Joseph Ansanelli, sat down with Yahoo Finance’s Jack Guzman and Melody Hahm, as well as Michael Block, Third Seven Advisors’ managing director and market strategist, to discuss our recent funding news, and the addition of our newest customers, including TUMI. During their quick chat, the foursome talked about how Gladly works as a customer […]
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January 31, 2019
APEX: Gladly Bets on End to Customer Communication Silos With Omni-Channel Tool
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Zareen IslamGladly was featured in APEX Media’s ‘Fix This’, which examined how Gladly is tackling the problem of information siloes that exist in most companies today. While customers volunteer a lot of their information to companies (e.g. their name, contact info), often they feel forgotten by the companies they purchase from, who time and again, have […]
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Gladly adds TUMI and more to its roster of top brands transforming customer service with people at the center. SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/ — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service. With Gladly, customers such as JetBlue and TUMI are transforming how […]
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December 14, 2018
Customer Driven – Customer Service Podcast with Joseph Ansanelli and Chad McDaniel
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Zareen IslamFor the present-day consumer, choice is anything but an illusion. Consumers today have the world at their fingertips—or keyboards, to be more precise. Gone are the days when someone had no choice but to go to a physical store to get what they needed. Today, they can get deliveries from the Safeway down the road […]
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October 17, 2018
Harvard Business Review Case Study: JetBlue & Gladly, Omnichannel Customer Service
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Zareen IslamHarvard Business Review William E. Youngdahl, a professor at Thunderbird School of Global Management, authored a Harvard Business Review case study analyzing JetBlue’s journey from its start as NewAir back in 1999, to its most recent decision to partner with Gladly to revolutionize its award-winning customer service. The airline industry has faced a significant amount […]
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Gladly CEO, Joseph Ansanelli, joined Emily Chang on Bloomberg Technology as they talked about the next big trends in venture capital. During their chat, the two also touched on hot topics in today’s VC landscape including how Gladly is helping companies like JetBlue truly harness the power of the information they have to help provide […]
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Forbes August 5, 2018 Our 2018 Customer Service Expectations Report was recently featured in renowned customer service expert Shep Hyken’s Forbes column. As Shep points out in his article, customer expectations are higher today than ever before; a trend we expect will continue rising. Customers today aren’t comparing you to your direct competitors, whether in […]
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August 16, 2017
Sirius XM Launch Pad: Michael Wolfe talks start-ups and customer service
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Jenny RoyGladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service. Listen to Karl Ulrich and Gladly Co-Founder and VP of Engineering, Michael Wolfe, talk about what makes Gladly a unique kind of startup, with a dream team of serial entrepreneurs and a […]
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August 10, 2017
TravelPulse: JetBlue Set to Change Airline Customer Service Forever
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Jenny RoyTravel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]
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