What all the buzz is about

December 14, 2018

Customer Driven – Customer Service Podcast with Joseph Ansanelli and Chad McDaniel

For the present-day consumer, choice is anything but an illusion. Consumers today have the world at their fingertips—or keyboards, to be more precise. Gone are the days when someone had no choice but to go to a physical store to get what they needed. Today, they can get deliveries from the Safeway down the road […]

October 17, 2018

Harvard Business Review Case Study: JetBlue & Gladly, Omnichannel Customer Service

Harvard Business Review William E. Youngdahl, a professor at Thunderbird School of Global Management, authored a Harvard Business Review case study analyzing JetBlue’s journey from its start as NewAir back in 1999, to its most recent decision to partner with Gladly to revolutionize its award-winning customer service. The airline industry has faced a significant amount […]

August 30, 2018

Bloomberg Technology: The Next Big Trends in Venture Capital

Bloomberg Technology August 30, 2018 Gladly CEO, Joseph Ansanelli, joined Emily Chang on Bloomberg Technology as they talked about the next big trends in venture capital. During their chat, the two also touched on hot topics in today’s VC landscape including how Gladly is helping companies like JetBlue truly harness the power of the information […]

August 23, 2018

Forbes: What Customers Want And Expect

Forbes August 5, 2018 Our 2018 Customer Service Expectations Report was recently featured in renowned customer service expert Shep Hyken’s Forbes column. As Shep points out in his article, customer expectations are higher today than ever before; a trend we expect will continue rising. Customers today aren’t comparing you to your direct competitors, whether in […]

August 16, 2017

Sirius XM Launch Pad: Michael Wolfe talks start-ups and customer service

Gladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service. Listen to Karl Ulrich and Gladly Co-Founder and VP of Engineering, Michael Wolfe, talk about what makes Gladly a unique kind of startup, with a dream team of serial entrepreneurs and a […]

August 10, 2017

TravelPulse: JetBlue Set to Change Airline Customer Service Forever

Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]

August 9, 2017

CNBC: See Joseph Ansanelli on Power Lunch

CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk customer service and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html   JetBlue partners with Gladly to upgrade customer service tech from CNBC.

August 9, 2017

Business Insider: New technology could revolutionize how you interact with airlines

Business Insider Aug. 8, 2017 JetBlue is investing in a new technology that could revolutionize how you interact with airlines ** Excerpt ** As with all matters in business, knowledge is power and the ace in Glady’s hand is its ability to efficiently deliver a wide variety of essential customer information to the airline representative. […]

April 20, 2017

Bloomberg Technology: Joseph Ansanelli talks Gladly with Carolyn Hyde

Gladly CEO joins Bloomberg Technology host Carolyn Hyde to talk customer service and how Gladly is changing the game to help companies deliver a better experience. Click here to watch on Bloomberg.  

April 20, 2017

TechCrunch: Gladly, incubated at Greylock, nabs $36 million in Series C funding

Gladly, incubated at Greylock, nabs $36 million in Series C funding … Before he knew it, Ansanelli was calling enterprise customers — contacts from his earlier life as a founder — and asking them what they were lacking. The two things he learned from those conversations were, “first, that they were getting tons of demands and […]