Wall Street Journal: JetBlue to Take Customer-Service Tech to the Skies

After Gladly software shaved time from customer-service calls, the airline plans to roll it out to in-flight crew [The excerpt below originally appeared on the Wall Street Journal] JetBlue Airways Corp.’s partnership with startup Gladly Inc. has shaved time from its customer-service calls, and the airline plans to introduce its software on flights so cabin […]