All the latest from Gladly

July 9, 2019

Make Fast, Personalized Support Your New Normal With Gladly

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Build the ultimate system of reference for your customer service agents with Gladly’s Integrations   You walk into your local coffee shop. Your barista, Autumn, immediately greets you by name. And since she already knows your ‘usual’, she gets right onto making your half-caf soy latte with a splash of chai. As she’s making your […]

October 17, 2018

Building An AI Strategy? Consider These 5 Things First

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Image of robot hand reaching out

Artificial intelligence (AI) seems to be the topic on everyone’s lips right now. Motivated by a fear of falling behind the competition, and the drive to get their share of the estimated US$14 trillion in revenue from incorporating AI, companies are diving headfirst into implementing AI and machine learning (ML) in their business processes. But […]

August 31, 2018

We’ve Got You Covered! Gladly’s Now PCI Compliant

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According to a recent PwC survey, 87% of consumers say they will take their business elsewhere if they feel a company isn’t handling their data responsibly. That’s an incredibly impactful statistic for the modern contact center today which deals with an immense volume of sensitive customer data on a daily basis. And it also underscores […]

August 30, 2018

Bloomberg Technology: The Next Big Trends in Venture Capital

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Screenshot of Emily Chang and Joseph Ansanelli discussing the top trends in customer service

Gladly CEO, Joseph Ansanelli, joined Emily Chang on Bloomberg Technology as they talked about the next big trends in venture capital. During their chat, the two also touched on hot topics in today’s VC landscape including how Gladly is helping companies like JetBlue truly harness the power of the information they have to help provide […]

July 11, 2018

Building a Diverse and Wonderful Workforce

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Gladly sent 24 people, women and men, to the recent Girls in Tech Catalyst Conference. We set up our booth, donned our Girl Power t-shirts, and proudly displayed our gender diversity stats at a well-attended booth under the beautiful rotunda at Westfield Mall. Catalyst is the first conference that Gladly has sponsored, representing precious dollars […]

August 16, 2017

Sirius XM Launch Pad: Michael Wolfe talks start-ups and customer service

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Gladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service. Listen to Karl Ulrich and Gladly Co-Founder and VP of Engineering, Michael Wolfe, talk about what makes Gladly a unique kind of startup, with a dream team of serial entrepreneurs and a […]

August 1, 2017

Reinventing Customer Service – Podcast featuring Jerry Chen, Joseph Ansanelli, and Michael Wolfe

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Consumers today use so many channels to communicate, they don’t even think twice anymore. Whether it’s email, texting, chatting, tweeting, Facebook messaging or even the old fashioned phone, people love using many methods to communicate, and it doesn’t stop at their friends and family. They want to talk to their favorite brands in the same […]

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