Author: Tin Nguyen

July 9, 2019

Make Fast, Personalized Support Your New Normal With Gladly

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Build the ultimate system of reference for your customer service agents with Gladly’s Integrations   You walk into your local coffee shop. Your barista, Autumn, immediately greets you by name. And since she already knows your ‘usual’, she gets right onto making your half-caf soy latte with a splash of chai. As she’s making your […]

March 15, 2019

Bringing On-Demand to Enterprise

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Think back to the last time you called a cab. Or ordered delivery from your favorite Mexican joint in the Mission. More likely than not, you did it through an app. Whether it’s scheduling a pickup over Uber, or satisfying your midnight burrito craving via DoorDash, that behavior is reflective of how consumers today want […]

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