Author: Nate Brown

November 19, 2019

The Three Stages to Developing a Customer-Centric Culture

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(This post was written by Nate Brown, Head of Customer Experience at UL EHS, and co-founder of CX Accelerator, a community for customer experience professionals to help and learn from each other. Read more from Nate at cxaccelerator.com)   A customer-centric culture is the “make or break” component of any customer experience initiative. It was […]

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