Author: Kyle Kacius

March 31, 2020

How To Reduce Call Volume and Wait Times (Without Hurting Your CSAT)

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How to Reduce Call Volumes and Wait Times (Without Hurting Your CSAT)

High call volumes are a common reality for brands. Whether it’s questions during holiday sales, or a more unprecedented crisis like the one we’re experiencing now, when it comes to getting answers for urgent questions, it’s the phone that customers typically turn to first. The unfortunate side effect is a long wait time for customers […]

February 19, 2020

Turn page likes into real likes with social media customer support

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Meet your customers where they are Being a customer in the 21st Century means being able to connect with your favorite brand on any channel. It’s important to meet your customers when they want, where they want — and that includes social media. They actually now expect it! Gladly helps brands meet customers on their […]

October 28, 2019

Meet Your Customers On The Go With In-App Chat Support

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Making customer service radically personal starts with making it effortless for your customers to reach out on whichever channel works best for them, including in app chat support. And while a part of that means being there for your customers on the channels they want to be on, it’s also a lot about making their […]

August 26, 2019

Gladly IVR Support System and Technology

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Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support. Here’s how we’re making IVR technology and the voice experience better for customers. Nothing can replace the power of the human voice. And, while it may feel like no one talks on […]

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