Author: Kyle Kacius

October 28, 2019

Meet Your Customers On The Go With In-App Chat Support

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Making customer service radically personal starts with making it effortless for your customers to reach out on whichever channel works best for them. And while a part of that means being there for your customers on the channels they want to be on, it’s also a lot about making their experience on that channel the […]

August 26, 2019

Harness The Power Of Gladly’s Voice & IVR

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Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support. Here’s how we’re making the voice experience better for customers.   Nothing can replace the power of the human voice. And, while it may feel like no one talks on the phone […]

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