Author: Katya Lopez-Nichols

February 19, 2020

4 Modern Challenges Faced By Help Desk Teams (And Their Solutions)

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Customers can be challenging and customer service challenges faced by help desk teams are a dime a dozen – different days, different challenges. How your help desk teams handle these challenges is critical to your company’s long-term success. If they rise to the occasion, your company will likely have customers for life with increased profitability […]

January 24, 2020

Does Your Customer Service Meet Consumer Expectations?

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Retailers are no strangers to growing customer demands. So while you may not be able to out-Amazon your competition, you can totally win over repeat customers by focusing on people. The quality of customer service can make or break any ecommerce business. We know consumers want 24/7 service, global shipping and personalized offers. But what […]

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Customer service is at its best when it's a conversation. Start one today.

Customer Service is at its best when its a conversation. Start one today.