Author: Joseph Ansanelli

April 20, 2017

As Customer Service Expectations Rise, Companies to Focus on People Not Cases

Gladly Closes $36M in Series C Financing, Led by GGV Capital When I communicate with my friends and family, I use a wide range of communication channels. Whether it’s a Facebook message, a quick emoji 👋  in a text, an email and even a phone call, I don’t think about the channel, I think about […]

February 16, 2017

Welcoming Three New Execs to Our Team

We have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]

September 1, 2016

The Future of Customer Service

Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.aspx  

July 18, 2016

Talking Gladly with Emily Chang on Bloomberg TV

Emily asks “So what makes Gladly’s Customer Service tech so special?” Check out the interview on Bloomberg West.            

June 21, 2016

Reinventing customer service: the modern contact center

Today, we are excited to announce our investment in Gladly, a next generation software provider for the contact center market serving B2C brands.  We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built to […]

June 21, 2016

Fortune: Here’s the Latest Cloud Startup Seeking to Fix Customer Service

Gladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]

June 20, 2016

Customer Service Reinvented

The world has changed. 21st century consumers are always on and communicating via text, Twitter, Facebook Messenger, email, and, yes, even the phone—often at the same time. They’re 18 to 80 years old. And they expect an Amazon Prime or Uber-caliber customer service experience whether they’re making a plane reservation or scheduling a service call. […]