Author: Joseph Ansanelli
Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.aspx
Emily asks “So what makes Gladly’s Customer Service tech so special?” Check out the interview on Bloomberg West.
June 21, 2016
Today, we are excited to announce our investment in Gladly, a next generation software provider for the contact center market serving B2C brands. We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built to […]
June 21, 2016
Gladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]
The world has changed. 21st century consumers are always on and communicating via text, Twitter, Facebook Messenger, email, and, yes, even the phone—often at the same time. They’re 18 to 80 years old. And they expect an Amazon Prime or Uber-caliber customer service experience whether they’re making a plane reservation or scheduling a service call. […]