Author: Joseph Ansanelli
Posted by
Joseph AnsanelliEvery once in awhile you meet someone in your career that stands out above the rest. For me, one of those people is Bruno Bergher, who recently joined Gladly as our VP of Design, and is now one of our executive leaders. Bruno is one of those rare design professionals who not only has amazing abilities in user […]
- Share:
Posted by
Joseph AnsanelliAt Gladly, every person we add to the team is core to our company’s success and I am particularly thrilled to announce two new additions, Yolis Ruiz and Will Anastas. Both Will and Yolis bring a wealth of experience and industry expertise that I know will not only benefit our company and culture, but also […]
- Share:
Posted by
Joseph AnsanelliInspiring Humanity When I first met Frankie Littleford and the JetBlue team last year, I knew there was something special about her and her entire team. First, as crewmember #8, she was part of the founding team of JetBlue that contributed to building the first mission of the company – bring humanity back to […]
- Share:
April 20, 2017
As Customer Service Expectations Rise, Companies to Focus on People Not Cases
Posted by
Joseph AnsanelliPosted by
Joseph AnsanelliGladly Closes $36M in Series C Financing, Led by GGV Capital When I communicate with my friends and family, I use a wide range of communication channels. Whether it’s a Facebook message, a quick emoji ? in a text, an email and even a phone call, I don’t think about the channel, I think about […]
- Share:
Posted by
Joseph AnsanelliWe have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]
- Share:
Posted by
Joseph AnsanelliGreat interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.aspx
- Share:
Posted by
Joseph AnsanelliEmily asks “So what makes Gladly’s Customer Service tech so special?” Check out the interview on Bloomberg West.
- Share:
Today, we are excited to announce our investment in Gladly, a next generation customer service platform for the contact center market serving B2C brands. We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built […]
- Share:
June 21, 2016
Fortune: Here’s the Latest Cloud Startup Seeking to Fix Customer Service
Posted to
pressGladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]
- Share:
Posted by
Joseph AnsanelliThe world has changed. 21st century consumers are always on and communicating via text, Twitter, Facebook Messenger, email, and, yes, even the phone—often at the same time. They’re 18 to 80 years old. And they expect an Amazon Prime or Uber-caliber customer service experience whether they’re making a plane reservation or scheduling a service call. […]
- Share: