Porsche has been an iconic brand for decades with the combination of their legendary cars and their passion for Radically Personal Customer Service. Growing up, a lot of kids in my neighborhood, myself included, had a Porsche 911 poster on the wall. We all dreamed of someday riding in one. I visited the Porsche Experience […]
Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel Frankie Littleford has, as she puts it, “jet fuel in her blood.” An airline industry veteran and co-founder of JetBlue Airways, Frankie was the force behind the airline’s customer service mission to “bring humanity back to air travel.” I’m thrilled to welcome Frankie […]
The world has changed. The way we communicate, transact, travel, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. I’m excited to introduce a new original podcast from Gladly featuring conversations with customer service leaders from […]
Every once in awhile you meet someone in your career that stands out above the rest. For me, one of those people is Bruno Bergher, who recently joined Gladly as our VP of Design, and is now one of our executive leaders. Bruno is one of those rare design professionals who not only has amazing abilities in user […]
Inspiring Humanity When I first met Frankie Littleford and the JetBlue team last year, I knew there was something special about her and her entire team. First, as crewmember #8, she was part of the founding team of JetBlue that contributed to building the first mission of the company – bring humanity back to air […]
Gladly Closes $36M in Series C Financing, Led by GGV Capital When I communicate with my friends and family, I use a wide range of communication channels. Whether it’s a Facebook message, a quick emoji ? in a text, an email and even a phone call, I don’t think about the channel, I think about […]
We have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]
Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the full article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.asp
Emily asks “So what makes Gladly’s Customer Service tech so special?” Check out the interview on Bloomberg West.
Today, we are excited to announce our investment in Gladly, a next generation customer service platform for the contact center market serving B2C brands. We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built […]
