Author: Joseph Ansanelli

February 6, 2020

Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel

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Radically Personal Episode 1: JetBlue Service Brings Humanity Back To Air Travel Frankie Littleford has, as she puts it, “jet fuel in her blood.”  An airline industry veteran and co-founder of JetBlue Airways, Frankie was the force behind the airline’s customer service mission to “bring humanity back to air travel.”  I’m thrilled to welcome Frankie […]

January 31, 2020

Introducing Radically Personal: A New Podcast From Gladly

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Joseph Ansanelli hosts Radically Personal, a new podcast from Gladly

  The world has changed. The way we communicate, transact, travel, and how we expect to be treated by the companies we buy from; it’s all changed. Which means it’s time to get Radically Personal with your customers. I’m excited to introduce a new original podcast from Gladly featuring conversations with customer service leaders from […]

May 18, 2018

A Big Gladly Welcome to Bruno Bergher

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Bruno Bergher

Every once in awhile you meet someone in your career that stands out above the rest. For me, one of those people is Bruno Bergher, who recently joined Gladly as our VP of Design, and is now one of our executive leaders. Bruno is one of those rare design professionals who not only has amazing abilities in user […]

February 16, 2017

Welcoming Two New Execs to Our Team

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margie and jenny

We have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]

September 1, 2016

The Future of Customer Service

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Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the full article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.asp  

June 21, 2016

Reinventing customer service: the modern contact center

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A Plaform with People at the Heart of it.

Today, we are excited to announce our investment in Gladly, a next generation customer service platform for the contact center market serving B2C brands.  We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built […]

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Customer service is at its best when it's a conversation. Start one today.

Customer Service is at its best when its a conversation. Start one today.