Author: Jenny Roy

March 17, 2017

What We’ve Learned From 100 Conversations with Customer Service Heroes

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Over the past 6 months, we have been privileged to meet with over 100 C-level executives who run many of the world’s largest consumer brands. They all share a relentless focus on building a better experience for their customer and in carrying out that mission have seen their share of successes and failures across their customer […]

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