CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk customer service and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html JetBlue partners with Gladly to upgrade customer service tech from CNBC.
Business Insider Aug. 8, 2017 JetBlue is investing in a new technology that could revolutionize how you interact with airlines ** Excerpt ** As with all matters in business, knowledge is power and the ace in Glady’s hand is its ability to efficiently deliver a wide variety of essential customer information to the airline representative. […]
Consumers today use so many channels to communicate, they don’t even think twice anymore. Whether it’s email, texting, chatting, tweeting, Facebook messaging or even the old fashioned phone, people love using many methods to communicate, and it doesn’t stop at their friends and family. They want to talk to their favorite brands in the same […]
6 Ways Customer Service is the Untapped Revenue Machine The potential impact that good customer service can have on a company’s bottom line has long been underestimated. Yet, while the tide is surely turning, many companies are still working to optimize their service to unleash the full force of what good customer service can […]
Gladly Co-founder and VP of Engineering, Michael Wolfe sat down with Wharton Business Radio on Sirius XM last Wednesday to talk entrepreneurship, starting a new business in a big market and reinventing traditional customer service. Listen in as he sits with Karl Ulrich, Wharton’s Vice Dean of Entrepreneurship & Innovation, on Launch Pad, the program dedicated […]
“To me, the people who most deserve to be called heroes are everyday folks who do everyday things extraordinarily well.” — Commander Rorke Denver, “Worth Dying For” See what it means to be a hero, as defined by the famous Navy SEAL Commander Rorke Denver in his book “Worth Dying For.” We discuss three simple ideas from […]
Before he knew it, Ansanelli was calling enterprise customers — contacts from his earlier life as a founder — and asking them what they were lacking. The two things he learned from those conversations were, “first, that they were getting tons of demands and requests from consumers about more ways to communicate, and second, a […]
Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their customers across voice, email, SMS, chat, and social media. “Legacy products, including the leading cloud products, like Salesforce and Zendesk, are all centered around tickets and cases, […]