Author: Jenny Roy

August 9, 2017

CNBC: See Joseph Ansanelli on Power Lunch

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CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk customer service and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html   JetBlue partners with Gladly to upgrade customer service tech from CNBC.

August 1, 2017

Reinventing Customer Service – Podcast featuring Jerry Chen, Joseph Ansanelli, and Michael Wolfe

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Grey Matters Podcast - Michael Wolfe, Joseph Ansanelli, Jerry Chen

Consumers today use so many channels to communicate, they don’t even think twice anymore. Whether it’s email, texting, chatting, tweeting, Facebook messaging or even the old fashioned phone, people love using many methods to communicate, and it doesn’t stop at their friends and family. They want to talk to their favorite brands in the same […]

June 14, 2017

Talking start-ups and customer service with SiriusXM

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Gladly Co-founder and VP of Engineering, Michael Wolfe sat down with Wharton Business Radio on Sirius XM last Wednesday to talk entrepreneurship, starting a new business in a big market and reinventing traditional customer service. Listen in as he sits with Karl Ulrich, Wharton’s Vice Dean of Entrepreneurship & Innovation, on Launch Pad, the program dedicated […]

May 17, 2017

How to Define Heroism in Customer Service

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“To me, the people who most deserve to be called heroes are everyday folks who do everyday things extraordinarily well.” — Commander Rorke Denver, “Worth Dying For” See what it means to be a hero, as defined by the famous Navy SEAL Commander Rorke Denver in his book “Worth Dying For.” We discuss three simple ideas from […]

April 20, 2017

VentureBeat: Gladly raises $36 million to simplify customer service

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Gladly, which provides software to help businesses deliver better customer service, announced today funding of $36 million, led by GGV Capital. Companies use Gladly to interact with their customers across voice, email, SMS, chat, and social media. “Legacy products, including the leading cloud products, like Salesforce and Zendesk, are all centered around tickets and cases, […]

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Customer service is at its best when it's a conversation. Start one today.

Customer Service is at its best when its a conversation. Start one today.