Author: Jenny Roy
Gladly adds TUMI and more to its roster of top brands transforming customer service with people at the center. SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/ — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service. With Gladly, customers such as JetBlue and TUMI are transforming how […]
February 27, 2018
Gladly wins Gold Stevie® Awards for New Relationship Management Solution and Innovation in Customer Service with JetBlue Our vision from day one has been to help companies deliver exceptional, even award-winning service. So we were thrilled to have all that work come full circle and win a few awards ourselves this weekend. And while we don’t […]
We’re thrilled and honored to be on Business Insider’s latest list of The 19 Hottest San Francisco Startups to Watch in 2018. At Gladly, we have a big, hairy, audacious goal to fundamentally shift the way companies and customers talk to one another – so tickets and case numbers become a thing of the past, and customers are treated as […]
How to Create a Customer Service Culture By Jenny Roy Every company wants to build a customer service team that is passionate and even obsessed about delivering amazing service to its customers. But what companies are now beginning to realize is that for such a team to flourish, it cannot exist in a vacuum. Instead, […]
The TODAY show featured Gladly as part of a segment on how companies are working to make customer service better. Watch Gladly CEO and co-founder, Joseph Ansanelli talk about how Gladly is working with JetBlue on improving service for their customers.
August 16, 2017
Gladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service. Listen to Karl Ulrich and Gladly Co-Founder and VP of Engineering, Michael Wolfe, talk about what makes Gladly a unique kind of startup, with a dream team of serial entrepreneurs and a […]
Gladly was featured in several TV news stations around the U.S. this week. Here are some of our favorite clips. ABC 7 KGO JetBlue to take your questions, complaints via text, Facebook KTLA Morning News NBC News New York ABC 11 Raleigh, North Carolina
August 11, 2017
CNN: JetBlue wants to solve one of the most annoying parts of air travel JetBlue Airways is out to solve one of the more annoying problems with air travel: Explaining your problem again. And again. And again to different customer service agents. The New York-based airline teamed with tech start up Gladly to create a unified […]
August 10, 2017
Travel Pulse August 10, 2017 “… until now, airlines have not had the technology in place to converse with customer service representatives across multiple mediums—Facebook, Twitter, text, email, and telephone—without having to completely repeat and recap all of the details of their previous conversations. Enter JetBlue and its new partnership with Gladly. Earlier this week, the […]
CNBC Power Lunch August 8, 2017 Joseph Ansanelli, CEO of Gladly, was featured on CNBC Power Lunch to talk customer service and our partnership with JetBlue. Watch the full video on CNBC: https://www.cnbc.com/video/2017/08/08/jetblue-partners-with-gladly-to-upgrade-customer-service-tech.html JetBlue partners with Gladly to upgrade customer service tech from CNBC.