Author: Ivette Black

September 12, 2019

How to Scale Customer Support in a High Growth Company

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Scale Customer Support, Pain-Free

Highlights from our recent webinar featuring: Jeanne Bliss, Founder and President of Customer Bliss, Co-Founder of the Customer Experience Professionals Association, and pioneer of the Chief Customer Officer role, Chelsie Rae Lee, SVP Customer Strategy at SnackNation Denis Drossart, VP Experience at Selina How do you maintain the same high standards of customer support when […]

January 15, 2019

Bloomberg Technology: How Innovation Makes JetBlue Fly

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As part of the Cornell Tech @ Bloomberg Speaker Series, Bloomberg TV’s Scarlet Fu sat down with Robin Hayes, CEO of JetBlue, and Bonny Simi, President of JetBlue Technology Ventures. During their chat, the three talked about the investments JetBlue is making into improving the customer experience for its passengers, including their investment in Gladly […]

January 10, 2019

Building With Accessibility and Security in Mind

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Building on a Secure Foundation With the recent spate of high-profile data breaches, it’s become ever more important for companies to ensure that the information their customers entrust them with is protected, and handled with the utmost attention to security. Security has always been one of the keystones to how we build infrastructure at Gladly, […]

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