January 31, 2019

APEX: Gladly Bets on End to Customer Communication Silos With Omni-Channel Tool

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Gladly was featured in APEX Media’s ‘Fix This, which examined how Gladly is tackling the problem of information siloes that exist in most companies today. While customers volunteer a lot of their information to companies (e.g. their name, contact info), often they feel forgotten by the companies they purchase from, who time and again, have to ask for the same information they’ve provided many times before.

This article explores how JetBlue is using Gladly to help overcome these siloes, to pull important customer data together across the breadth of their organization, and help their customers feel known and valued. Read the full article here.


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