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Twitter is a global platform for public self-expression and conversation in real time. It provides a network that connects users to people, information, ideas, opinions, and news. The company's services include live commentary, live connections and live conversations.

Get Started


Twitter is natively built into the Gladly platform and requires no integration work in order for your customer service team to utilize. With Twitter, your agents can receive direct messages from your customers in the Gladly customer timeline and even respond back to your customers via Twitter.

Meet Your Customers Everywhere

Give your customers a break from scrolling through their feeds to reach out to you for help when they want, where they want.

Have Your Customers Voices Heard

Funnel customer issues through your social listening tools to give your agents more ways to respond to customers in a social world.

Create Real Likes

Turn your page likes into real likes by being there when they need you most while increasing brand affinity along the way.

How To Get Started?

This integration is natively built into Gladly and requires no integration work to use. During implementation our team will make sure you are set-up for success!