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Thankful transforms the post-sale customer experience for the world’s top eCommerce companies. Working seamlessly with Gladly and eCommerce platforms, its AI customer service technology combines speed, empathy, and machine-learned expertise to resolve the most common customer queries, increasing CSAT and reducing costs. Returns, exchanges, order tracking, missing packages and 25 more complex actions are handled with such proficiency and success end-users believe they’re interacting with a human.

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With the Thankful integration, Gladly connects customers directly to Thankful’s AI chatbot to resolve inquiries from email, SMS, or chat. If the customer needs additional help, Thankful will assign the customer to an agent in Gladly. With Thankful in place, agents are freed from repetitive transactional tasks to invest in higher value customer interactions.

How To Get Started?

This integration is currently being built out-of-the-box in partnership between Gladly and Thankful. If you are interested in learning more about what is coming please reach out and let us know!