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Slack is the collaboration hub that brings the right people, information, and tools together to get work done. From Fortune 100 companies to corner markets, millions of people around the world use Slack to connect their teams, unify their systems, and drive their business forward.

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With the Slack integration, when a new customer conversation is started in Gladly, across any channel, you can automatically trigger a slack notification so your team get’s notified of a customer request without having to be in Gladly. The customer details and the context of their request are all automatically created in the Slack channel of your choosing.

How To Get Started?

This integration is powered by Zapier. In order to use this integration you will need to subscribe to Zapier’s services independently of your Gladly subscription. Once subscribed, press the “Get Started” button for set-up instructions.