< Gladly Integrations

Simplesat

Simplesat is a customer satisfaction survey tool designed to help businesses collect, analyze, and showcase feedback. With customizable surveys, instant feedback via email and web embeds, and integrations with major platforms, Simplesat allows businesses to measure CSAT, CES, NPS, and other satisfaction metrics. Its user-friendly interface and automated reporting enable teams to track customer sentiment and improve services in real-time.

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With Simplesat, easily add one-click CSAT, CES, or NPS surveys to Gladly email triggers. Syncing rating and conversation data in minutes provides comprehensive feedback data.

Customize Surveys

Add CSAT, CES, NPS, or 5-star rating surveys to Gladly by embedding one-click surveys directly when closing a conversation. Create and integrate surveys in less than five minutes using a simple copy-and-paste process, ensuring no extra emails are needed for your contacts

Display Feedback in a Conversation Note

Display customer feedback directly within conversation notes for a centralized view. This seamless integration allows team members to easily access and stay aware of feedback.

Create Tasks Upon Receiving Feedback

Simplesat automates task creation upon receiving feedback by instantly generating tasks in Gladly, removing the need for manual input. You can customize task details to ensure integration with your workflow, aligning perfectly with your team’s needs.

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