< Gladly Integrations

KODIF.ai

Kodif simplifies customer support through accurate conversational self-service, automating agent actions across your tech stack, and improving agent preparedness for complex, context-sensitive issues. Kodif ensures seamless and efficient resolution across the board and increases support team productivity.

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Kodif’s AI automation platform helps companies automate 90% of customer tickets and boost agent productivity by 40% through personalized, context-aware conversations. The system handles everything from FAQs to complex issues, with seamless handoffs between AI and human agents when needed. Support teams can deploy these solutions without engineering support, while gaining valuable analytics and revenue opportunities.

Workflow Automation

Create natural language policies that outline the steps to resolve an issue, including actions across your toolset. Then, allow your customers to self-serve those complex actions or increase the resolution time your agents take to handle them with fewer manual actions.

Self-Service Conversations

Use resources like your knowledge base, product documentation, white papers, even Google Docs, etc., to train your conversational AI to provide highly accurate responses with guardrails to avoid hallucinations and persona definitions that match your brand voice.

High-Context, Faster Support

Give agents complete customer context by surfacing key information across platforms as soon as a conversation starts. With AI and Integration, your agents have a co-pilot that can easily find detailed and helpful data, summarize tickets for handoffs, provide suggested answers based on previous tickets, and more. No more manually searching for important data or asking your customers frustrating questions. It’s all at your agents’ fingertips.

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