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JIRA is a tool developed by the company Atlassian, an enterprise software company that develops products for software development, project management, and content management. JIRA helps development teams with bug tracking, issue tracking, and project management.

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With the JIRA integration, every time a new customer conversation is started in Gladly, a ticket is created in JIRA to help development teams keep track of customer requests needing their attention for follow up. The JIRA ticket created provides a quick link to take agents from JIRA directly to the customer profile in Gladly.

How To Get Started?

This integration is powered by Zapier. In order to use this integration you will need to subscribe to Zapier’s services independently of your Gladly subscription. Once subscribed, press the “Get Started” button for set-up instructions.