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Still relying on static NPS scores and outdated surveys? Meet Hark — the next-generation customer feedback platform revolutionizing customer understanding. Their video-first data ingestion engine captures authentic, customer-generated content at scale. Drive efficiency, accelerate feedback loops, and build a customer-first culture. Join top brands using Hark to deliver experiences customers love.
Businesses’ methods of collecting customer feedback have not kept up with how customers share their experiences. Outdated methods like static NPS scores and long surveys result in low engagement and shallow insights.
Today’s customers expect to be seen and heard. Platforms like TikTok and Instagram prove that people want to share stories, not just data points. Hark captures the heart of those stories with video-first feedback that empowers brands to understand their customers like never before.
Hark transforms raw feedback into actionable insights, helping you identify opportunities, prioritize improvements, and engage your team around the customer’s voice. The result? Deeper connections with your customers, actionable insights that fuel growth, and a more authentic, customer-centric business.
Multi-Modal Data Collection
Empower your customers to show, not just tell, what they need. Hark’s video-first feedback gives your team richer context, leading to faster issue resolution, greater efficiency, and empathetic customer support.
AI Trend Analysis
Hark’s advanced AI turns customer feedback into actionable insights. Spot emerging trends, uncover hidden opportunities, and seamlessly share findings with your team to make data-driven decisions that matter.
The Result?
Hark transforms customer feedback from a static process into an ongoing, dynamic, and engaging program. By putting the voice of your customers at the center of your operations, you’ll build a culture of customer-centricity, drive continuous improvement, and deliver experiences that keep customers coming back.