X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
Agyle Time
Big Commerce
Magento
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Webinars
Grow
Learning
Community
Help Docs
Mentorship
Connect
Events
Gladly Connect Live
Radically Personal and BARK
Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
Agents Only offers a new model for building CX teams by integrating humans with software and AI. Leveraging a global talent pool of over 20,000 agents, they achieve a perfect synergy between technology and human expertise through a modern CX platform. This approach ensures cutting-edge, personalized solutions that deliver exceptional customer experiences tailored to diverse needs and preferences.
Streamline your customer support with Agents Only and connect your customers to motivated agents incentivized to deliver exceptional service. By leveraging this platform, you can significantly reduce overhead labor and resource costs; plus, this all-in-one CX solution, powered by AI, allows reinvestment into boosting agent productivity and performance.
The Agents Only integration utilizes the rich data feed from Gladly to provide:
Strikes the right balance between technology and talent
Agents Only offers an ideal blend of technology and human expertise by leveraging a global network of over 20,000 agents through a contemporary CX platform. This fusion guarantees that their solutions are not only innovative but also tailored, providing outstanding customer experiences that cater to various needs and preferences.
Combines AI with a worldwide network of top talent
The Agents Only platform effortlessly incorporates AI throughout the customer journey, optimizing operations and reducing management layers, providing a cutting-edge solution to elevate customer interactions.
All-in-one CX software platform
Agents Only takes a software-first approach to drive efficiency and boost margins. It offers end-to-end agent management, from onboarding to scheduling, with AI-generated insights, self-paced coaching, gamification, and seamless third-party integrations.