Add Instagram directly into your customer conversations along with all of your other support channels. Let customers easily pivot between channels. Give your support heroes a single destination for customer context and activity across all channels. Connect events, people, and other conversations. Elevate the power of connection on single unified platform with a single unified lifetime conversation.
90% of people on Instagram follow a business. Harness the power of Instagram Stories inside the easiest-to-use customer service platform. Respond directly to Instagram DMs, like customer posts, and gather a robust understanding of customer needs all within Gladly. Deliver fast, personalized service at scale, delight customers and drive sales.
They say you can't be everywhere. We disagree. With Gladly, all the channels are available in one place, out of the box, on day one. Bring your brand to Gladly, we’ll bring the conversations to you.