Handbook
Your Secret Ingredient to Stellar Customer Service

3 Industry Experts Share How to Cultivate a Customer Service Dream Team

3 Industry Experts Share How to Cultivate a Customer Service Dream Team

 

Blake Morgan

Customer Service Futurist, Speaker, Author

“Hire people who will do the right thing when the manager isn’t looking.”

 

Adam Toporek

Customer Service Expert, Speaker, Author

“Training helps team members act with one mind and speak with one voice.”

 

Michael Pace

Founder, The Pace of Service Customer Service Director, Rue La La

“Investment is the right process & tech shows top talent you’re serious about growing.”

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