Unlocking customer loyalty through natural conversation

Discover what's missing from customer service conversations to foster customer loyalty.

Good ticket service isn’t good customer service. In this guide, discover the distinction between systems-based and people-based customer service platforms, and the key capabilities for customer conversations that are missing from most customer service platforms.

Key Takeaways:

  • The two key factors of natural conversations
  • How to make customer service conversations less like the DMV and more like the dinner table
  • What a natural conversation sounds like
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